At Derma Puritys, we pride ourselves on providing our customers with the best products and treatments available. Your trust is important to us and we want to be certain that your experience with us is pleasant and seamless. Please review our refund policy prior to purchasing any service or product.
Payments for consultations, single sessions, or treatment packages are non-refundable. All completed treatments are not entitled to a refund regardless of the outcomes, which may vary due to the client's skin type, skin condition, and response. If you are dissatisfied with your service experience, please reach out to our clinic directly to discuss your concerns.
Prepaid packages are non-refundable and non-transferable.
If a client is unable to complete a package due to a medical reason or other genuine cause, a partial refund may be considered, subject to:
Unused sessions can be rescheduled within the validity period of the package (usually 3 to 6 months, depending on the package).
Due to hygiene and safety concerns, all skincare product sales are final. We do not accept returns or offer refunds on any cosmetic or dermatological products once sold.
Exceptions:
If you receive a damaged, expired, or incorrect product, please notify us within 48 hours of delivery with:
Upon verification, we will replace the product or issue a credit note as per management approval.
Approved refunds (where applicable) will be processed within 7–10 working days through the original mode of payment or as a credit note. Refunds are subject to deductions for any services or products already availed or delivered.
All refunds, exchanges, or exceptions are granted at the sole discretion of the management of Derma Puritys. We reserve the right to decline refund requests that do not meet our policy criteria.
Thank you for choosing Derma Puritys. We appreciate your understanding and support as we aim to provide the highest level of care and professionalism in every interaction.
